Return a product - Visiofactory

Take some time to make up your mind ! You have a 30-day reflection (from the date of receipt) to return the glasses if they were not suitable!

You can request the return of a product or several products directly from your customer area. This allows you to request a refund.

The glasses must have only been tried on and not worn, and returned in their original packaging with all boxes, cases, accessories and instructions.

# more #

Return is possible for orders sent abroad but the costs are the responsibility of the customer (the return is free only for Metropolitan France).

You will find below the address to return the package to:

VISIOFACTORY, 1 AVENUE PIERRE PFLIMLIN- 68390 SAUSHEIM

1. Prepare your package by returning the item to its original packaging (accessories included).

2. Declare and record your return in your customer area Go to the details of your order, click on "Return a product" and complete the requested fields before validating and generating your request.

3. Print the return voucher and enclose it in your package.

5. Return the item and keep the receipt stamped by the post office.

After receipt of the package at our premises and verification, the refund will be made within 5 working days on the account used for payment.


PHP_SESSID	www.visiofactory.com	The PHPSESSID cookie is native to PHP and allows websites to store serialised status data. On the website it is used to establish a user session and to pass state data through a temporary cookie, which is commonly known as a session cookie. These Cookies will only remain on your computer until you close your browser.	Session
PrestaShop-#	www.visiofactory.com	This is a cookie used by Prestashop to store information and keep the user's session open. It stores information such as currency, language, customer ID, among other data necessary for the proper functioning of the shop.	480 hours

Cookie preferences Consent

Cookie preferences